E-commerce SOFTWARE

Purpose of the Platform
To facilitate online shopping, manage inventory, streamline order processing, and enhance customer relations through a digital interface.

User Levels
For efficient system management, user levels are segmented into administrators, sellers, and customers.

MASTERS

1. User Master :- Fields: User Name, User ID, Password, Role, Email, Contact Number.

2. Product Master :- Fields: Product Name, SKU, Description, Category, Sub-Category, Price, Stock Quantity, Image(s), Product Details (size, color, material, etc.), Tax Rate.

3. Category Master :- Fields: Category Name, Description, Parent Category (for creating hierarchical categories like electronics > mobile phones > smartphones).

4. Vendor Master :- Fields: Vendor Name, Address, Phone, Email, GSTIN, Bank Details, Contact Person.

5. Inventory Master :- Fields: SKU, Stock Levels, Reorder Point, Warehouse Location.

6. Pricing Master :- Fields: SKU, Base Price, Discount Price, Bulk Pricing Tiers, Promotional Pricing.

7. Order Status Master :- Fields: Status Code, Description (e.g., Pending, Shipped, Delivered, Cancelled).

8. Shipping Master :- Fields: Shipping Method, Cost, Duration, Restrictions (e.g., does not ship to certain areas).

Transaction Forms

1. Order Entry :- Fields: Product SKU, Quantity, Customer ID, Shipping Address, Billing Address, Payment Method, Discount Code, Order Status.

Payment Processing :- Fields: Order ID, Payment Method (credit card, PayPal, COD, etc.), Transaction ID, Payment Status.

Shipping Form :- Fields: Order ID, Shipping Method, Tracking Number, Dispatch Date, Expected Delivery Date.

INVENTORY MODULE DETAILS

1. Return Management:- Fields: Order ID, Product SKU, Return Reason, Condition of Returned Item, Refund/Replacement.

2. Customer Interaction Log:- Fields: Interaction ID, Customer ID, Date, Nature of Interaction (Query, Complaint, Feedback), Status, Follow-Up Actions..

Key Functionalities

1. Multi-level user access controls.
Real-time inventory and order management.
Seamless integration with payment gateways and shipping providers.
Comprehensive reporting tools for sales, customer behavior, and inventory.
Automated email notifications for order confirmations, shipping updates, and promotional offers.
Mobile optimization for on-the-go management and shopping.
By designing the e-commerce website with these structured master and transaction forms, Pentagon E-Retail can ensure an organized, scalable, and user-friendly online shopping platform. This structure not only facilitates easier management but also enhances the shopping experience for end-users.